Kempston Windows, official member of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) 

DGCOS is the Ombudsman Scheme for the double glazing industry. This ensures every consumer using a DGCOS Accredited Installer receives extensive protection to include:

1 - Accredited Installers
2 - Deposit Protection*
3 - 10 Year Guarantee
4 - Insurance Backed Guarantee*
5 - Free Advice Line
6 - Ombudsman Protection

*DGCOS insists every customer of every member receives the protection of these services through its Approved Supplier.

To protect homeowners further DGCOS provides  free access to professional mediators, independent inspectors and a Compensation Fund to honour awards made by the Ombudsman.

DGCOS will restore consumer confidence by providing peace of mind and protection when consumers use a DGCOS Accredited Installer.